Political and environmental risk is a very real threat in many parts of the world, and global corporations have a duty of care to their local, traveling and expatriate staff. An organization dealing with an incident faces potential losses, business interruption, litigation, adverse publicity and long-term damage to reputation. Through gaining access to the Aon Crisis Management Operations Centre, your organization will benefit from an integrated command, control, communications and information relay facility that will allow your operational staff and crisis management personnel to increase risk management capability, and provide better control during events on the ground.

What is AcMoC?
AcMoc is a secure and confidential 24 hour, 365 days a year security and crisis management support operations centre. It provides an over watch of security related world events giving an early warning of potential issues; and during an incident it provides a focal point for command and control of the crisis. AcMoc is very responsive and efficient, capable of expanding or contracting to meet the scale of the crisis

A comprehensive solution

Aon’s solution helps you reduce your exposure to the threat. An insurance policy may only be part of the solution; what you do in the event of a crisis can be much more significant.
 
We believe that every corporation with employees living, working in, or traveling to sensitive or dangerous parts of the world should have access to the AcMoC and crisis management plans supported by the benefits of a policy. In the event of an incident, the AcMoc ensures you have immediate and unlimited access to a specialist response capability in addition to risk transfer. The preventative and response actions offered by the AcMoc are crucial to help minimize the impact on human lives and your business operations.

Key features and benefits of AcMoC

AcMoc is fast – it dramatically reduces the time it takes to inform the internal crisis management team. It speeds the communication process significantly.
Reliable – it helps avoid confusion during the notification of an incident due to the fact all communications are agreed before an incident occurs
Practical – it frees key personnel from making numerous calls and from registering all events
Flexible – the service is tailored to meet clients’ specific requirements, thereby providing a cost effective solution – you pay for what you need
Easy to use – one number that can be used to trigger numerous responses
Simple – it requires minimum management involvement to introduce and maintain
In short AcMoc helps you save lives, time, assets and money!

Levels of Service

The AcMoc acts in direct support of other Aon Crisis Risk Management services and products including:

• Consultancy – K&R Response, Medical Extraction, Safe Travel Management, Repatriation of Mortal Remains, Reviews and Political & Natural Disaster Extraction Co-ordination
• Solution Crafting – Including Special Risk Mitigation, Physical measures, Procedural, Personnel, Technology, Counter Terrorism, Security, In-country co-ordination
• Training - Risk Management, Crisis Management, Medical Hostile Maritime Awareness Hostile Environment Survival Training, K&R Prevention and Management
• CRM/ERM - Business Continuity Planning, Catastrophe Modeling, Crisis Communications, Media Relations Management, Crisis Management Planning, Risk Management Planning, Pre-emergency Planning

Through Aon Overwatch®, Aon provides clients with the following:

Single Point of Contact

Clients receives an individual client number which provides them with access to a fully manned 24 hour operations centre that has the ability to integrate with other security, response, or medical service providers, trigger response capabilities and act as an enquiry point for CM insurance matters / claims notification

Security Advice & Assistance

The AcMoc provides confidential advice to the senior executives in complex situations.This includes non urgent advice, routine support and a second opinion. Prior to an incident it provides pro-active alerts in the event that a developing situation that might have an effect on business operations or travel is identified, then provides urgent, time critical support and advice in response to an incident occurring. This is achieved through access to a maintained data base with relevant essential information for use during emergencies, such as medical, proof of life etc.

Incident Support

The AcMoc functions as a single point of contact through which incidents is reported, crisis management plans activated, coordination provided, situational awareness maintained, information gathered and appropriately exchanged. Based on received information, briefings are prepared, conducted and archived to assist in incident reporting.

Aon Travel Safety Management, depending on client’s exact requirements it will provide:

Information and advice on emerging travel security threats and potential disruption to travel via various communications tailored to your requirements. The provision of assistance in response to emergency situations, such as criminal acts, terrorist incidents, instability and natural disasters and if requested by the client evacuate personnel if threat increases to an unacceptable level. Through immediate notification, active monitoring the safety of your employees visiting high risk countries is overseen.

The Aon difference

What distinguishes Aon Crisis Risk Management is our experience. Through our proven record of having to innovate and manage a spectrum of incidents in some of the most difficult, remote and high risk areas, we are forced to continuously devise solutions, both technological and procedural, in order for us to meet the specific needs of our clients The AcMoc supports our team of experts in this specialist area, which includes dedicated crisis managers, and counter terrorism experts with many years of experience. Aon is a leader in the crisis risk management field, supported by the insurance market and working with vetted suppliers. Specialist knowledge, pre-incident planning guidelines, broad experience and efficient service is what differentiates the Aon offering.

We are dedicated to keeping ahead of competitors through continuous innovation with evolving capabilities, regardless of the location, and a view of your operations to ensure that you get the most appropriate solution.